Spixii partnered with Blue Prism to offer a streamlined experience to businesses and their customers aimed at accelerating the digital interaction and processes. The combination of Spixii’s CPA (Conversational Process Automation) and Blue Prism’s RPA (Robotic Process Automation) results in a fully automated solution that empowers financial or insurance businesses to offer their prospects and customers a simple, robust, personal and compliant conversational interface to manage the interaction and trigger the underwriting process.
As the leader in Conversational Process Automation (CPA) for customer-facing processes for insurance companies and banks, Spixii CPA platform augments the performance of processes resulting in an increase of completed transitions while ensuring a great user experience. It means higher revenue or product value sold per customer segments. It complements perfectly the execution of the internal process with a handover to a Blue Prism Digital Worker.
Leveraging the whole Spixii CPA platform, insurance and financial businesses can continuously improve the conversational process by embedding its own rules and see where customers have blockers or questions and which parts of the conversations convert.
Ultimately, customers will benefit from an efficient and guided digital experience all along the process exposed. Other Spixii solutions recorded a Transactional Net Promoter Score (TNPS) averaging above 70%, which is considered world-class.
Operational efficiency of core customer-facing processes will be enhanced:
Scalable and 24/7/365 accessible solution (40%+ chatbot interactions are outside working hours)
Increase the number of simultaneous customer interactions and improve the response rate
Transform data collected by the solution in actionable insights using the Spixii Advanced Analytics
Spixii CPA + Blue Prism RPA solution leverages Spixii Intelligent Chatbots which are secure thanks to the use of end-to-end encryption channels and fully configurable and auditable decisions. Also, using Spixii Connectivity Hub, Spixii CPA is able to integrate other modules such as OCR to extract the documents submitted through the chatbot.
The new automated process is divided into two parts.
First, the interaction with the customer. The customer is able to access Spixii Intelligent Chatbot directly from the insurance or financial business' website and go through the specific process (in the example shown in the video below, an application for a bank loan). After the conversation ends, Spixii Intelligent Chatbot, with a robust API call, sends all the conversation data to Spixii’s Blue Prism connector. The Blue Prism connector processes the data and sends them to the Blue Prism Digital Worker using the exposed web service.
Second, the automation of workflow. Here, the Blue Prism Digital Worker will perform the relevant actions to save all the customer data entry points while keeping logging information, easily managed by the Blue Prism RPA platform.
Have a look at the demo to have a clear understanding.
Request a demo with our sales team to discuss the Spixii + Blue Prism solutions.
As the pioneer of the most robust, secure, and highly scalable Digital Workforce, Blue Prism’s focus is on delivering an agile workforce that follows rule-based business processes and interacts with systems in the same way human users do – and that complements both traditional and leading-edge IT solutions such as business process management (BPM), OCR, AI, machine learning, and front- and back-office productivity tools.
Blue Prism’s vision is to provide a Digital Workforce for Every Enterprise. The company’s purpose is to unleash the collaborative potential of humans, operating in harmony with a Digital Workforce, so every enterprise can exceed their business goals and drive meaningful growth, with unmatched speed and agility. Fortune 500 and Public-Sector organizations, among enterprise customers operating in nearly 70 countries and across 70 commercial sectors, trust Blue Prism’s enterprise-grade connected-RPA platform. For more information, visit www.blueprism.com
