The Growing Adoption of Automation over Offshoring

5 min read

Onboarding affinity partners with the best-in-class experience

4 min read

The destiny of call centres and the future of customer service

6 min read

How Conversational Process Automation is evolving webform transactional processes

5 min read

How insurers can meet the needs of vulnerable customers with Conversational Process Automation and 24/7 chatbots

6 min read

How Conversational Process Automation and Conversational AI differ

3 min read

How to avoid chatbots' failure with Conversational Process Automation

4 min read

CPA + RPA: Enable self-service for customers

2 min read

How to evolve conversations with customers from analogue to digital?

3 min read

Streamlining clunky processes with CPA

3 min read

Evolving through Straight Through Processing

2 min read

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Discover Conversational Process Automation

CPA allows end-to-end processing through chatbots and leverages advanced analytics to continuously improve both the underlying process and the conversation with the end-user.

Recent Posts

The Growing Adoption of Automation over Offshoring

5 min read In today’s fast-paced business environment, companies constantly seek ways to reduce costs, increase efficiency, and maintain a competitive...

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Asynchronous Processes: the Next Automation Frontier

5 min read An asynchronous process refers to a task or operation that runs independently of the main program flow, allowing other tasks to continue wh...

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Expertise Available via 24/7 Self-Service

6 min read In the realm of customer support, high-value queries require more than just basic responses—they demand accuracy, speed, and domain-specifi...

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Why Experts Are Essential for Handling High-Value Customer Queries in Healthcare?

5 min read In the world of healthcare, some customer queries are far more than routine questions—they’re high-value queries that demand precision, spe...

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