The Growing Adoption of Automation over Offshoring

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What are the 3 steps to reduce the stress experienced by customer service consultants?

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Empowering intermediaries with conversational process automation

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Access to your own SQL database

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Why self-serve improves the customer experience

8 min read

How to unlock self-service through Conversational Process Automation

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Customer-first: Exploring the Self-serve technology landscape

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Capturing Conversations: How to overcome the Insurance Industry’s main challenges

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The 3 key features any safe insurtech must have

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3 ways to increase customer engagement in financial services

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How to address insurance’s decreasing customer satisfaction

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CPA allows end-to-end processing through chatbots and leverages advanced analytics to continuously improve both the underlying process and the conversation with the end-user.

Recent Posts

The Growing Adoption of Automation over Offshoring

5 min read In today’s fast-paced business environment, companies constantly seek ways to reduce costs, increase efficiency, and maintain a competitive...

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Asynchronous Processes: the Next Automation Frontier

5 min read An asynchronous process refers to a task or operation that runs independently of the main program flow, allowing other tasks to continue wh...

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Expertise Available via 24/7 Self-Service

6 min read In the realm of customer support, high-value queries require more than just basic responses—they demand accuracy, speed, and domain-specifi...

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Why Experts Are Essential for Handling High-Value Customer Queries in Healthcare?

5 min read In the world of healthcare, some customer queries are far more than routine questions—they’re high-value queries that demand precision, spe...

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