How Digital Self-Service Affects Emotions: The Secret to Happy Users

 

4 min read

How to unlock self-service through Conversational Process Automation

8 min read

Customer-first: Exploring the Self-serve technology landscape

5 min read

Capturing Conversations: How to overcome the Insurance Industry’s main challenges

6 min read

The 3 key features any safe insurtech must have

3 min read

3 ways to increase customer engagement in financial services

3 min read

Setting the new benchmark for digital customer experience in claims beyond the FNOL

13 min read

The (not too distant) future for insurance

7 min read

Weathering storm and critical events with resilient claims operations

4 min read

2021 Insurance Retrospective: Top 3 Key Learnings

2 min read

Demystifying automation in insurance

4 min read

2025 White Paper

Discover How To Elevate Customer Service with the Power of Digital Self-Service.

Illustration of robot with light beam

Discover Conversational Process Automation

CPA allows end-to-end processing through chatbots and leverages advanced analytics to continuously improve both the underlying process and the conversation with the end-user.

Recent Posts

How Digital Self-Service Affects Emotions: The Secret to Happy Users

4 min read In today’s fast-paced world, digital self-service options have become integral to everyday life, offering users the convenience of completi...

Read more

Automating High-Value Processes: Lessons from the Humble Dishwasher

3 min read In today's fast-paced business environment, organisations continually seek ways to enhance efficiency, reduce costs, and improve service qu...

Read more

Practical Steps for a Net-Zero Economy: A Software Company’s Guide

6 min read Achieving a net-zero economy is one of the most pressing challenges of our time. For businesses, aligning operations with climate science m...

Read more

Streamlining Data Processing with CPA and OCR: A Smart Solution for Unstructured Data

2 min read Optical Character Recognition (OCR) is an integral component of modern data processing systems, especially when handling unstructured data ...

Read more