--- title: Spixii CPA | Self-Service for Regulated Businesses description: Spixii Conversational Process Automation platform enables regulated businesses to automate high-value requests that web forms and conversational AI can't. --- ![outline_person_white_24dp](https://www.spixii.com/hs-fs/hubfs/outline_person_white_24dp.png?width=17&height=17&name=outline_person_white_24dp.png "outline_person_white_24dp") [**LOG IN** ](https://ue.prod.app.spixii.ai/cxd/web/#/workspace) CONTACT US [**CONTACT US** ](https://www.spixii.com/contact-us?hsLang=en-gb) [**SUBSCRIBE TO NEWSLETTER** ](https://www.spixii.com/subscribe-newsletter?hsLang=en-gb) [**GET WHITE PAPER** ](https://www.spixii.com/white-paper?hsLang=en-gb) [**GET eBOOK** ](https://www.spixii.com/ebook?hsLang=en-gb) [![](https://www.spixii.com/hubfs/Assets_Mar2018/logo_white.svg)](https://www.spixii.com) [**GET STARTED** ](https://www.spixii.com/get-a-demo?hsLang=en-gb) ##### Spixii Conversational Process Automation (CPA) # Give Outcomes. Not Answers ### Spixii CPA platform enables regulated businesses to automate high-value requests that web forms and GenAI can't handle.  ### 20× faster than email, phone, web form, and live web chat. ### 100% compliant. [ Get a Demo ](https://www.spixii.com/get-a-demo?hsLang=en-gb) [ Why Spixii? ](https://www.spixii.com/why-spixii?hsLang=en-gb) ![Spixii-home-header-animation](https://www.spixii.com/hubfs/WebAssets/img/Illustrations/Spixii-home-header-animation.svg "Spixii-home-header-animation") ![white icon of scroll down button](https://www.spixii.com/hubfs/Assets_Mar2018/arrow-down.svg) ![icon with stars](https://www.spixii.com/hubfs/WebAssets/img/icons/culture_benefits.svg) #### **Solving a critical tech gap** High-value processes can’t be automated with webforms (expensive and hard to maintain, poor UI) nor conversational AI (not 100% accurate) ![icon with connection](https://www.spixii.com/hubfs/WebAssets/img/icons/tech_insurance.svg) #### **Deliver outcome immediately** First Contact Resolution (FCR) is a crucial metric in customer satisfaction. Solving customer queries quickly translates into huge operational gains. ![icon of microscope](https://www.spixii.com/hubfs/WebAssets/img/icons/brand_insights.svg) #### **Rapid growth under control** Clone your conversational process to execute them in different languages and accommodate subtle differences while leveraging the same core integrations ![Spixii intelligent chatbot illustration](https://www.spixii.com/hubfs/WebAssets/img/Illustrations/Spixii%20intelligent%20chatbot%20illustration.svg "Spixii intelligent chatbot illustration") ## Offer superior customer experience ### Reach your customers more effectively through 365/24/7 availability. Offer a simple and personal experience while providing an intuitive interface across all devices. #### **[Explore Expert Chatbots →](https://www.spixii.com/platform/intelligent-chatbots?hsLang=en-gb)** ## Model your business process ### Build customer journeys by modelling your business process and the conversational self-service simultaneously using the low-code interface of the Spixii CPA platform. Through the function manager module, embed your powerful business logic to create end-to-end automation. #### **[Explore Function Manager →](https://www.spixii.com/platform/function-manager?hsLang=en-gb)** ![Spixii function manager illustration](https://www.spixii.com/hubfs/WebAssets/img/Illustrations/Spixii%20function%20manager%20illustration.svg "Spixii function manager illustration") ![Spixii insight hub illustration](https://www.spixii.com/hubfs/WebAssets/img/Illustrations/Spixii%20insight%20hub%20illustration.svg "Spixii insight hub illustration") ## Get one step ahead with meaningful insights ### Access unique reporting dashboards designed to help you measure the interactions of your customers through rich analytics. Gain specific knowledge with detailed customer feedback and behavioural patterns analysis. #### **[Explore Insights Hub →](https://www.spixii.com/platform/insights-hub?hsLang=en-gb)** ## Adapt seamlessly to changing needs ### Leverage the insights collected through the Spixii CPA platform to continuously improve your conversational self-service to meet your customers' rising expectations. #### **[Explore Conversation Builder →](https://www.spixii.com/platform/conversation-builder?hsLang=en-gb)** ![Spixii conversation builder illustration](https://www.spixii.com/hubfs/WebAssets/img/Illustrations/Spixii%20conversation%20builder%20illustration.svg "Spixii conversation builder illustration") ## **Benefits** ![icon of speed indicator](https://www.spixii.com/hubfs/WebAssets/img/icons/benefits_nps.svg) #### **Instant deployment ** Unlock rapid solution deployment with our delivery expertise and go live within 4 weeks ![icon of expansion arrows](https://www.spixii.com/hubfs/WebAssets/img/benefits-1.svg) #### **Measurable ROI** Track a clear return on investment by increasing the automation ratio of your conversational self-service ![icon of three customers](https://www.spixii.com/hubfs/WebAssets/img/benefits-3.svg) #### **Superior customer experience** Delight, retain and acquire new customers through an intuitive and quick conversational experience [ Get a Demo ](https://www.spixii.com/get-a-demo?hsLang=en-gb) ## **Trusted by customer-centric leaders**   ![Headshot of Tim Richards](https://www.spixii.com/hs-fs/hubfs/WebAssets/tim-richards.jpg?width=120&height=120&name=tim-richards.jpg) #### *Spixii's iterative approach helped us hit the ground running and allowed a solid foundation to scale-up. They shone through a different way of thinking* Tim Richards, Zurich   ![Headshot of John Moore](https://www.spixii.com/hs-fs/hubfs/jmoore-resized-jpg_148116944036146500.jpg?width=120&height=120&name=jmoore-resized-jpg_148116944036146500.jpg) #### *The work that we have been doing with Spixii has given us some real insight into what innovative technologies can bring to insurance. The chance to make the process of buying and utilising insurance products easier could make their experience far better* John Moore, Bupa Customer Lab   ![Headshot of John Cusano](https://www.spixii.com/hs-fs/hubfs/WebAssets/john-cusano.jpg?width=120&height=120&name=john-cusano.jpg) #### *Spixii learns from its customer interactions and is able to offer personalised insurance products in real-time. Spixii’s interactions are friendly and conversational, making for a customer experience that is convenient and even pleasant* John Cusano, Accenture   ![Headshot placeholder with man silhouette](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/testimonial-placeholder.jpg?width=120&height=120&name=testimonial-placeholder.jpg) #### *The Spixii team made my life easier. The auditable, structured chatbot technology met our compliance and legal requirements during the trial, and has been straightforward to integrate* James Oughton, Bupa Customer Lab - [![forrester-logo](https://www.spixii.com/hs-fs/hubfs/WebAssets/Press/forrester-logo.png?width=160&name=forrester-logo.png)](https://www.spixii.com/analyst-reports?hsLang=en-gb) - [![Gartner logo](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/gartner-logo.png?width=160&name=gartner-logo.png)](https://www.spixii.com/analyst-reports?hsLang=en-gb) - [![Celent logo](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/Celent%20logo.png?width=160&name=Celent%20logo.png)](https://www.spixii.com/analyst-reports?hsLang=en-gb) - [![Cognizant logo](https://www.spixii.com/hs-fs/hubfs/WebAssets/Press/cognizant-logo.png?width=160&name=cognizant-logo.png)](https://www.spixii.com/analyst-reports?hsLang=en-gb) [ View industry recognitions ](https://www.spixii.com/analyst-reports?hsLang=en-gb) ## **In the press** - [![Insurance Times logo](https://www.spixii.com/hubfs/Assets_Mar2018/Press/press-1.svg)](https://www.insurancetimes.co.uk/zurich-uk-pilots-new-chatbot-for-quicker-claims-handling/1426686.article) - [![Financial Times logo](https://www.spixii.com/hubfs/Assets_Mar2018/Press/press-2.svg)](https://www.ft.com/content/db833e5a-6eb1-11e6-a0c9-1365ce54b926) - [![Forbes logo](https://www.spixii.com/hubfs/Assets_Mar2018/Press/press-8.svg "press-8.svg")](https://www.forbes.com/sites/blakemorgan/2018/04/19/10-customer-experience-tips-for-insurance-in-2018/#1d4836475e2f) - [![The Memo logo](https://www.spixii.com/hubfs/Assets_Mar2018/Press/press-9.svg "press-9.svg")](https://www.thememo.com/2016/08/02/spixii-chatbot-insurance-speaks-5-languages-wants-to-make-insurance-more-human/) - ![Tech World logo](https://www.spixii.com/hubfs/Assets_Mar2018/Press/press-4.svg) - [![Alphr.com logo](https://www.spixii.com/hubfs/Assets_Mar2018/Press/press-5.svg)](http://www.alphr.com/business/1008912/how-mentoring-can-work-for-you-spixii-samsung) - [![Digital Insurance logo](https://www.spixii.com/hubfs/Assets_Mar2018/Press/press-6.svg)](https://www.dig-in.com/news/zurich-pilots-new-claims-ai-chatbot) - [![Coverager logo](https://www.spixii.com/hubfs/Assets_Mar2018/Press/press-3.svg)](https://coverager.com/hello-im-zara-the-zurich-chatbot/) [ View the latest media coverage ](https://www.spixii.com/media-coverage?hsLang=en-gb) ![robot with outstretched hand](https://www.spixii.com/hubfs/WebAssets/img/Illustrations/CPA2.svg "robot with outstretched hand") ## **Start the conversation** Discuss your business needs with us, and let's share experiences. Explore how Spixii CPA Platform accelerates automation of high-value processes.   [ Contact Us ](https://www.spixii.com/contact-us?hsLang=en-gb) ### **Platform** ### **Regulated Processes** ### **Resources** ### **Company** ### **Connect with us** - [![](https://www.spixii.com/hubfs/Assets_Mar2018/socials_linkedin.svg)](https://www.linkedin.com/company/spixii) - [![](https://www.spixii.com/hubfs/Assets_Mar2018/socials_youtube.svg)](https://www.youtube.com/channel/UCiLByQVaMZ0RRm3XYgUTSXg) - [![email white icon](https://www.spixii.com/hubfs/Assets_Mar2018/socials_email.svg)](mailto:info@spixii.com) - [![](https://www.spixii.com/hubfs/Assets_Mar2018/socials_twitter.svg)](https://twitter.com/spixii_bot) ##### 14 East Bay Lane London, United Kingdom, E15 2GW ##### [Contact Us](https://www.spixii.com/contact-us?hsLang=en-gb) ##### [Privacy policy](https://www.spixii.com/privacy-policy?hsLang=en-gb) --- **What is Spixii?** Spixii is a Conversational Process Automation platform enabling regulated businesses to offer 24/7 self-service, 100% compliant. Focused on high-value processes that can't be automated using web forms or GenAI, Spixii bridges this gap with a unique platform designed with an expert systems approach. Spixii is recognised by Gartner and Forrester and is certified ISO 27 001:2022 for information security and management. --- [![](https://www.spixii.com/hubfs/WebAssets/logo_white.svg)](https://www.spixii.com/?hsLang=en-gb) ###### Copyright Spixii® 2016–2026 All rights reserved.