Need to automate a high-value process while ensuring it ticks all the compliance policies? Checked. No black box but configuration files, logs and versions support your teams.
Conversational self-service is like having an expert 24/7 for your clients to solve their pressing needs. Keep an eye on your automation ratio and the growth will be clear.
Specific reporting dashboards and conversational paths are unique analytics of your conversational self-service informing the improvement roadmap.
We set out to solve a specific and vital problem: insurance is often misunderstood by customers and even call agents, which means millions aren’t getting the cover they need.
We then realised, that by finding an innovative way to map even complex products and automate precise yet considerate guided conversations, we’d created a way to both help customers get the right answers, and get them right away.
We kept our aims even higher – to solve the stress, frustration and sometimes harm of waiting times for customers (and contact centre workers) in any industry.
